Frequently Asked Questions

Photo Orders  

Has my order gone through?  

We’ll send you an order confirmation if the order has been placed.  

You’ll receive a second email when your order is ready to be picked up. Most orders are ready to be collected in one hour. If the store’s print queue is busy, or you have ordered specialty items, the wait time may be longer. 

Please check your junk folder and refresh your inbox if you haven’t received an email. If you still can’t find your email, please contact Support at support@seattlephotoprints.com. 

Can I cancel my pickup order?  

Please contact the store directly to cancel your pickup order. Your order confirmation includes the store’s contact information. 

Can I pick up my order another day? 

Please contact the store directly and request that they keep your prints aside for you, specifying a collection date. If they are not collected, stores usually dispose of prints after a week, subject to store policies. 

What if the store’s printer is broken? 

Please email Support. You may give us the address to an alternate store near you and we’ll have your print order transferred. 

What if the pickup store doesn’t have my order? 

Please check again with the store and supply your full name, as orders are usually stored by last name. We recommend double checking the name on your order confirmation. 

Please contact Support if your order still hasn’t been found. 

How do I get a refund? 

Pickup orders are paid for in-store when you collect your prints, so please contact the store if you need a refund. 

Can I make a collage? 

Can I print in black and white? 

Can I add text to my photos? 

We do not currently have this feature. You are welcome to use a photo editor to create a collage, add text, or change your photos to black and white. You can then upload the final images to our website for printing. 

Why has my photo print been cropped? 

You can preview and crop, center, rotate, and zoom your images when you select print size and quantity. For canvas prints the preview shows where the image will be wrapped. We recommend that you always double-check the image preview before submitting an order. 

Why is my photo print blurry? 

If your image is small, it may have to be stretched to fit the print size you have ordered. We recommend that you submit high quality images with high resolution, especially when ordering large prints. Screenshots, photos of photos, and images that have been sent to you via email or other messaging services may not have high resolution. We suggest checking the image preview before submitting your order. 

Why is my photo print dark? 

Photo prints will always look slightly different from the photos on your screen. This is because of the way colors appear on screens. 

General Queries 

Do you have this product? 

Please check the website for all available products.

Do you have matte prints? 

We only offer glossy prints currently.

Can I change my order? 

We cannot change orders once they have been placed. However, you can place a new order.